FAQ

Orders

There is no maximum order quantity. If you wish to place a bulk order, please contact us for more discounts.
For optimal customer experience, we prefer you place an order through our E-commerce website. If you are facing difficulties placing an order through our website, get in touch with our representatives for your order placement through a direct Call, Email, WhatsApp, and Live Chat.
For your convenience, we ship the product to your provided address. However, in case of urgency, you can pick up the miner from our warehouse, provided you have a prior appointment (raised at the time or before placing an order).
Thank you for your payment! You will receive an auto-generated order number, payment details and other details to your registered email address.

We will happily make changes to your order details, provided that the shipment has not already left our warehouse. Some of the modifications include:

  • Change in name
  • Change in address
  • Change the phone number
We apologise, but we do not accept requests for alteration, modification or cancellation of an order. All sales are final and non-refundable On any Terms.
We recognize that you require special discounts for multiple purchases. Reach out to our representatives for the specifics.
Yes, the power supply unit comes with the miner without any additional charges. Our power supply unit is shipped based on the country’s standards to ensure a safe connection of the miner.

We’re proud to be shipping our products in over 90 countries worldwide, but unfortunately, we can not provide a power cord compatible with all regions. But don’t worry – you’ll have no problem purchasing it locally or finding one via an online search.

But if there’s anything else that you need, just let us know.

Yes, we’re happy to take your order over the Phone, by Email, over Live Chat, or over WhatsApp. Anything you need to make this easy!

Pricing

Constant updates keep our miners on top. We update at the start of every day and ensure that anything that affects our pricing is reflected in the current price.
South African Rands (ZAR)
Yes, we ship to your location without any additional charges.
Because customer service is our top priority, we have transparent pricing without any hidden costs.

Payment

No matter where you live, you can transfer your payment through your bank account. Your bank will check the current exchange rate and transfer the payment to our bank account.

 

For example, if you have a Euro bank account, all you need to do is request your bank to transfer South African Rand (ZAR) as per the current market exchange to our bank account.

Since it is not necessary to have a Coinbase account or wallet in order to make a payment in cryptocurrency, you can transfer cryptocurrency from one of your wallets/exchanges to our specific coin wallet address.

In case of a delay in payment, your order will lapse!

Avoid auto cancellation of your order by paying within the time limit (i.e. within 59:00 mins).

 

Please note the market price is volatile and can change at any time, so there may be a difference in the price you buy from us.

 

In case of delay, you can contact our representatives to help hold your order longer.

We strictly accept payment through two modes:

  • Bank Transfers
  • Cryptocurrency Transfers

Shipping & Warranty

All our miners fall under different warranties that vary from 6 months to 1 year of the time period, depending on the miner manufacturing company. Please note these miners come with a manufacturer’s warranty, and we don’t provide any personal warranty for your purchase.

In stock: The status explains that we have the particular miner available for immediate shipping from our warehouse.

 

Month Batch (Eg. October Batch): As you are browsing through our products, you might notice the status “Month Batch” which means that it is open for pre-order and will be shipped in the specified batch to the client.

No, the best shipping rate to your location will be applied automatically on the checkout page.

DSV Couriers are our main delivery partners who help us ship miners to our customers through air cargo.
We understand that you are liable to pay customs duties and taxes. However, we will do everything we can to help you reduce the tax by providing a lower invoice, making it easier and cheaper to get past customs.
We ship the best mining equipment worldwide reaching 90+ countries.
We do our best to get your product out as soon as possible so you can start to enjoy mining it as soon as possible. However, at times of high demand, it usually takes about 2-4 days for us to ship your product.

General FAQs

You will receive a purchase receipt on your registered email address upon confirmation of your order.

Looking for a way to support the miners that are creating the cryptocurrency revolution? Sign up for our newsletter.

Not necessarily; you can start mining crypto with fundamental knowledge.

The setup of the miner is straightforward and allows plug and play solution for users to get up and running without technical difficulties.

 

Simply track the IP of the miner with an advanced IP scanner desktop app. After getting the miner’s IP, you need to open their dashboard. After opening the dashboard, you need to set up a pool stratum link and your wallet address to start the mining. For any further information specifically about this product, please get in touch with our technical representative.

All you need is a laptop or computer with internet access, and you can begin mining, allowing you to monitor your performance from anywhere!

Hash Labs Mining is a pioneering force in cryptocurrency mining, offering tailored services to meet the diverse needs of miners in South Africa and beyond.
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Disclaimer

The information provided on this website is for general informational purposes only and should not be considered as financial, legal, or investment advice. While we strive to ensure the accuracy and reliability of the information presented, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
Any reliance you place on such information is therefore strictly at your own risk. Cryptocurrency mining involves significant financial risk and may not be suitable for all investors. The value of cryptocurrencies can be extremely volatile and may result in significant losses. Past performance is not indicative of future results. Before making any investment or mining decisions, you should conduct your own research and seek advice from an independent financial advisor.
We are not responsible for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website, you may be able to link to other websites that are not under our control. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
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